Join Our Team
Support Analyst - Auto Crank Project
A Cube Overseas is looking for Support Analyst to join our dynamic team and embark on a rewarding career journey for its Auto Crank Project.
A support analyst, also known as a help desk analyst, is a professional who provides assistance and resolves issues for customers or internal users of a product.
Key Responsibilities
Issue Resolution
Support analysts handle customer or user inquiries and troubleshoot issues. They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem.
Customer/User Interaction
Support analysts engage in effective and empathetic communication with customers or users. They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations.
Technical Expertise
Support analysts possess in-depth knowledge of the product or service they support. They stay updated with the latest features, updates, and known issues.
Documentation and Knowledge Base
Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, and user guides.
Escalation and Collaboration
Support analysts escalate issues to higher-level support when needed and collaborate with other teams to ensure timely resolution of complex issues.
Job Details
Industry Type
Automotive
Department
Customer Care
Employment Type
Full Time, Permanent
Education
Any Graduate
How to Apply
If you are interested in joining our dynamic team, feel free to share your resume at
helpdeskautocrank@gmail.com