WHAT CAN I CANCEL?

You can cancel most orders placed on Autocrank, provided they are eligible for cancellation. Certain items marked as non-cancellable are not eligible for cancellation under any circumstances. However, the majority of orders placed with distributors listed on Autocrank can be cancelled within the stipulated cancellation period. Please refer to individual product pages to check if the product is eligible for cancellation.

UNDER WHAT CONDITIONS CAN CANCELLATION BE MADE?

Eligible orders can be cancelled under the following conditions:

• The order has not yet been processed or shipped by the distributor.
• The cancellation request is made within the allowed cancellation period specified on the product page.

HOW CAN I CANCEL MY ORDER?

To cancel an order:

• Log in to your Autocrank account.
• Go to the 'My Orders' section.
• Select the order you wish to cancel.
• Click on the 'Cancel Order' button and follow the instructions.

Once the cancellation request is submitted, you will receive a confirmation via email and text message.

HOW CAN I GET A REFUND FOR MY CANCELLED ORDER?

If you cancel an order that is eligible for a refund, the refund process will be initiated as follows:

• The full amount will be refunded to your account within 7 working days from the cancellation approval.
• Any shipping or delivery charges (if applicable) incurred at the time of placing the order are non-refundable.
• The refund will be processed only after the distributor confirms the cancellation and the order status is updated to 'Cancelled'.

ARE THERE ANY CANCELLATION GUIDELINES FOR THE CUSTOMERS?

Ensure that the cancellation request is made within the allowed period mentioned on the product page. If the order has already been processed or shipped, the cancellation request will be declined. For orders eligible for cancellation, the refund process will begin once the distributor confirms the cancellation.

HOW CAN YOU CHECK THE STATUS OF THE CANCELLATION?

To check the status of your cancellation:

• Log in to your Autocrank account.
• Go to the 'My Orders' section.
• Select the order you cancelled to view the current status.

Notifications regarding the cancellation status will be sent to your registered email address and phone number via email and text message.

CONTACT US

If you have any questions or need further assistance regarding the cancellation and refund policy, please contact our customer support team at helpdeskautocrank@gmail.com or call us at 011-45804589.